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Consumer service
+39 800 125 832 Mon–Fri, 9:00–13:00esperienza@grom.itReply within 2 working daysLooking for a gelateria?
Opening hours, services and directions for all 55 gelaterias are in the dedicated section.
Find usFrequently asked questions
Before writing to us, take a look at the most common answers on ingredients, allergies and delivery.
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Ingredients, allergies, opening hours, delivery. If you cannot find what you need, write to us: we are here.
All the FAQGROM gelato is made by selecting high-quality ingredients and churned directly in the gelateria to guarantee freshness and creaminess.
We use thickeners of natural origin and do not add artificial stabilisers: this can make the gelato more delicate and melt more quickly.
The gelato is worked by hand before being served to guarantee the right consistency: this takes a few extra minutes.
Yes, GROM gelato is gluten-free and verified by the Italian Celiac Association.
Yes, fruit sorbets are suitable for a vegan diet because they are made with fruit, water and sugar.
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