Privacy Policy

The data controller is Gromart S.r.l., with registered office at P.za Paleocapa, 1/d — 10121 Torino. For any request concerning your personal data you can write to privacy@grom.it.

We collect the data you voluntarily provide: name, email address, phone number, city and the content of messages when you fill in the contact form, subscribe to the newsletter or send a pre-order to the gelateria.

When you browse the site we also collect technical data necessary for its operation and, with your prior consent, aggregated analytics data (pages visited, device, referral source) and marketing data.

We process data to: reply to requests sent through the contact form (pre-contractual measures); manage pre-orders in the gelateria and related communications (performance of a contract); send you the newsletter, with your consent (consent); comply with legal obligations; improve the site and our campaigns (legitimate interest or consent, depending on the processing).

Providing data is optional. Without the necessary data, however, we cannot reply to your request or manage your pre-order.

We keep data for the time necessary for the purposes for which it is collected and to comply with legal obligations. Contact requests are kept for 24 months; marketing data until consent is withdrawn; tax and accounting data for the period required by law.

The site uses cookies necessary for its operation (for example to remember the cart and your cookie preferences) and, with your consent, analytics and marketing cookies.

You can manage or withdraw your consent at any time via the “Customise cookies” link in the footer. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Necessary cookies do not require consent. Analytics cookies help us understand how the site is used, in aggregate form. Marketing cookies measure the effectiveness of campaigns and may be set by third-party providers, including Klaviyo and advertising platforms.

Data may be processed by providers that support us in managing the site, newsletter, CRM, delivery and payments, appointed as data processors under art. 28 GDPR. We do not sell your personal data.

Any transfers outside the European Economic Area take place on the basis of appropriate safeguards, such as the standard contractual clauses approved by the European Commission.

You can exercise at any time and free of charge the rights set out in articles 15 et seq. of EU Regulation 679/2016: access, rectification, erasure, restriction, portability, objection and withdrawal of consent.

Write to privacy@grom.it or to Gromart S.r.l., Piazza Paleocapa 1/d, 10121 Turin. If you believe the processing infringes your rights, you can contact the Italian Data Protection Authority or the courts.

The site is not intended for anyone under 16. We do not knowingly collect data from minors without the consent of a parent or guardian. If you believe a minor has provided us with data, write to us and we will delete it.

This policy may be updated to reflect legal or organisational changes. The current version is always published on this page, with the date of the last update.